Software & Solutions Engineer, CRM

ABOUT THE ROLE We are seeking a dynamic and motivated Software & Solutions Engineer to join our Professional Services team at Unbounce. The ideal candidate will have a blend of Project Management, Consulting, and Solutions Engineering skills, with a strong focus on facilitating post-sale professional services between new and current customers and our Insightly CRM software. This role involves scoping and building custom projects for customers, delivering on-time projects, and utilizing our technology stack which features a low-code interface (Workato) and AWS Lambda functions. WHAT YOU'LL DO As a Software & Solutions Engineer, you will be responsible for: - Leading scoping/discovery calls with clients to document design requirements - Preparing Statements of Work (SOW) and delivering to clients within SLA guidelines - Project managing all projects from kickoff call to UAT (user acceptance testing) and signoff - Leading the implementation efforts for multiple projects in various phases of implementation - Meeting directly with client's business users to communicate functionality of the software and walk through the integration within their end-system - Working with client’s technical team to facilitate the integration, communicate technical objectives, and provide custom solutions - Advising client on configuration and implementation options based on industry best practices - Ensuring that all implementation methodology deliverables are complete and on-time - Generating timely project status, time, and expense reports as requested by management - Providing customer support in local time zone and contributing to customer self-service tools WHAT YOU'LL NEED To be successful in this role, you will need: - A BA/BS in Engineering/IT related discipline and/or 2 years related experience - 2+ years in a customer-facing role - Excellent written and verbal communication skills - Detailed, organized, and a sense of ownership - Ability to multi-task and perform effectively under pressure - Flexible in picking up custom projects outside of comfort zone while working independently - Proven ability to read, write, troubleshoot, and debug code proficiently - Knowledge of software development fundamentals and data structures - Hands-on technical familiarity interacting with APIs (REST and/or SOAP) - Familiarity with cloud platforms such as AWS Lambda, Azure Functions, or Google Cloud WHY REMOTE We are a remote-first team, and this role is open to candidates in Canada or the US, in the Eastern Time Zone. We offer flexible time off, flexible hours, and a work-from-anywhere program. BENEFITS We offer a comprehensive benefits package, including: - Flexible Time Off Policy - We encourage a minimum of 4 weeks per year! - Health Insurance - Employee Assistance Program (EAP) - Quarterly Company Wide Recharge Days - End of Year Company Wide Holiday Closure - Maternity & Parental Leave Program - $2000 Lifestyle Spending Account (LSA) - Professional Development Budget - Volunteer Day - Team Building Budget - Employee Referral Bonus Program ($1000) - Anniversary Milestone LSA Top Up - Birthday Day Off The compensation range for this role is $90K–$100K USD OTE ($90K–$96K base + $4000 variable) for US applicants, and