Software Engineer, Enterprise Apps

ABOUT THE ROLE We're seeking a skilled Software Engineer to join the CX Shared Agent Platforms and SFDC Solutions team at Coinbase. As a key member of our Enterprise Applications and Architecture org, you'll play a crucial role in building and extending the platforms that power customer service and compliance operations across our organization. Your work will have a direct impact on agent productivity, strategic platform transitions, and delivering impact at scale. WHAT YOU'LL DO As a Software Engineer on this team, you'll be responsible for: * Building and shipping backend services using Golang and gRPC that extend CX platform capabilities and support agent workflows across compliance and consumer teams * Owning the evaluation, integration, and ongoing support of third-party SaaS platforms, ensuring seamless connectivity across the CX tooling ecosystem * Partnering with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges * Driving engineering best practices across the team, including code reviews, testing strategies, deployment processes, and observability standards (metrics, logging, tracing) * Translating complex technical concepts into clear recommendations for non-technical stakeholders across CX, product, and leadership teams WHAT YOU'LL NEED To be successful in this role, you'll need: * 5+ years of software engineering experience, with proficiency in Go and hands-on experience building scalable backend services using gRPC, event-driven architectures (Kafka or similar), and SQL or NoSQL databases * Demonstrated experience evaluating, integrating, and operating third-party SaaS applications and vendor APIs in a production environment * Experience operating production systems on AWS with Kubernetes, Terraform, and CI/CD tooling (BuildKite or similar), including implementation of rate limiters, caching, load balancing, and circuit breakers * Proven ability to contribute to technical architecture decisions and translate them into reliable, high-traffic production systems * Experience utilizing generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality WHY REMOTE Coinbase is a remote-first company, with quarterly in-person working sessions called "surges" to bring teams together and drive collaboration. As a member of our team, you'll have the flexibility to work from anywhere while still being part of a dynamic and driven community. BENEFITS * Target annual base salary range: R$342,600 - R$342,600 BRL (excluding equity and bonus) * Equity and bonus eligibility * Comprehensive benefits package, including medical, dental, and vision coverage