Senior Staff Operations Engineer, AIOps

ABOUT THE ROLE We're seeking a Senior Staff Engineer in Operations to lead and mentor a high-performing team at Airbnb, driving technical breakthroughs and strategies that redefine what it means to belong anywhere. As a key member of the Global Operations team at BizTech, you'll manage production services across Airbnb's corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. WHAT YOU'LL DO As a Senior Staff Engineer in Operations, you'll be responsible for leading projects across multiple products and platforms, delivering world-class outcomes that create customer and community value. Your scope will include: - Leading the AIOps vision, strategy, and roadmap, partnering with the in-house Observability platform owner to leverage infrastructure and data for accurate, correlated insights that streamline Operations. - Driving execution by setting priorities, building accountability, and collaborating effectively across teams. - Partnering with BizTech engineering teams to improve service efficiency and security, and leading 1–3 year operations architecture planning to connect production systems and improve compatibility and stability. - Identifying and eliminating recurring issues through scalable automation, improving operational performance and productivity. - Leading the development and maintenance of testing and monitoring tooling to ensure automation platforms run reliably. - Being accountable for the quality and reliability of BizTech services, including validating postmortems, driving root-cause analysis, and ensuring corrective actions are implemented. WHAT YOU'LL NEED To succeed in this role, you'll need: - 15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructure. - Strong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CD. - Deep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlation. - Solid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrations. - Proven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives that anticipate business needs. - Proficient in Python or Go. - Experience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS). WHY REMOTE This position is US - Remote Eligible, with occasional work at an Airbnb office or attendance at offsites as agreed to with your manager. You must live in a state where Airbnb, Inc. has a registered entity. Please check the list of excluded states before applying. BENEFITS Airbnb offers a range of benefits to support your well-being and career growth, including a competitive salary, comprehensive health insurance, and a generous paid time off policy.