Senior Solutions Engineer | Toronto | Remote

ABOUT THE ROLE We are seeking a Senior Solutions Engineer to join our Enterprise Solutions Engineering team at Grafana Labs. As a Senior Solutions Engineer, you will play a critical role in enabling our worldwide growth by educating potential and existing customers on our products and ensuring their success. You will be part of a high-growth team that thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. WHAT YOU'LL DO As a Senior Solutions Engineer, you will be responsible for: - Partnering with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers - Owning the technical engagement with customers and helping to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility - Delivering product and technical presentations to potential and existing customers - Proactively communicating with customers and internal teams to provide a feedback loop on our products and the competitive landscape - Driving product conversations based on need and problems learned during customer interactions - Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material WHAT YOU'LL NEED To be successful in this role, you will need: - 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space - Strong written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers - First-class technical skills to articulate our value proposition and the technical advantages of our products - A technical mindset and a desire to grow technically - Self-motivation, initiative, creativity, and a willingness to take on new challenges - Experience working in a remote-first environment and collaborating with international teams WHY REMOTE As a remote-first company, we value flexibility and autonomy. You will have the opportunity to work with a global team and contribute to a company that is shaping the future of observability. BENEFITS - Competitive OTE (On-Target Earnings) compensation range of CAD 196,500 - CAD 250,000 in Canada - Opportunity to work with a high-growth company and contribute to its success - Collaborative and innovative work environment - Flexible schedule and remote work arrangements - Professional development opportunities to grow technically and personally