Senior Solutions Engineer | Tokyo, Japan | Remote

ABOUT THE ROLE The Senior Solutions Engineer will be a key member of the Solutions Engineering team at Grafana Labs, responsible for driving the company's growth by educating potential and existing customers on the use of Grafana Labs technology. This role requires a strong technical background, excellent communication skills, and the ability to articulate the value proposition of Grafana Labs' products to customers. WHAT YOU'LL DO As a Senior Solutions Engineer, you will partner with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers. You will own the technical engagement with customers, helping to close complex opportunities through advanced competitive knowledge, technical skill, and credibility. Your responsibilities will include delivering product and technical presentations to potential and existing customers, effectively communicating with customers and internal teams to provide feedback on products and the competitive landscape, and driving product conversations based on customer needs and problems. WHAT YOU'LL NEED To be successful in this role, you will need 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space. You will be open to various and complex assignments, requiring strong judgment, collaboration, and leadership. You will also need first-class written and oral communication skills to collaborate with internal teams and worldwide customers. A technical mindset and a desire to grow technically are essential, as well as the ability to skillfully articulate the value proposition and technical advantages of Grafana Labs' products. WHY REMOTE Grafana Labs is a 100% remote company with a global culture, bringing together talent from around the world. As a remote-only company, we offer a culture of collaboration and shared purpose, with transparent communication, autonomy to ship great work, and open source roots that shape how we work. BENEFITS The OTE range for this role in Japan is 14m - 18.5m JPY, with actual compensation varying based on level, experience, and skillset. All roles at Grafana Labs include Restricted Stock Units (RSUs), giving every team member ownership in the company's success.