Senior Solutions Engineer | East Coast | Remote

ABOUT THE ROLE We are seeking an experienced Senior Solutions Engineer to join our Enterprise Solutions Engineering team at Grafana Labs. As a key member of our high-growth team, you will play a crucial role in educating potential and existing customers about our products and ensuring their success. You will partner closely with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers, and own the technical engagement with customers to help close high-velocity opportunities. WHAT YOU'LL DO As a Senior Solutions Engineer, you will be responsible for: - Partnering with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers - Owning the technical engagement with customers and helping to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility - Delivering product and technical presentations to potential and existing customers - Proactively communicating with customers and internal teams to provide a feedback loop on our products and the competitive landscape - Driving product conversations based on need and problems learned during customer interactions - Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material WHAT YOU'LL NEED To be successful in this role, you will need: - 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space - Strong written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers - Ability to skillfully articulate our value proposition and the technical advantages of our products - Technical mindset and a desire to grow technically - Self-motivation, initiative, creativity, and a willingness to take on new challenges WHY REMOTE As a remote-first company, you will have the opportunity to work and collaborate with an international team. You will need to be comfortable working independently and communicating effectively with colleagues and customers across different time zones. BENEFITS - Competitive OTE (On-Target Earnings) compensation range of $204,000 - $254,000 in the United States - All roles include Restricted Stock Units (RSUs) as part of our compensation package - Opportunity to work with a high-growth company and contribute to the development of our products and services - Collaborative and dynamic work environment with a global team - Flexible schedule and remote work arrangement - Comprehensive health plan and parental leave policy - Education stipend and life insurance