Senior Solutions Engineer | East Coast | Remote

ABOUT THE ROLE We are seeking a highly skilled Senior Solutions Engineer to join our Majors Solutions Engineering team at Grafana Labs. As a Senior Solutions Engineer, you will be a key member of our customer-facing product experts, enabling Grafana Labs' worldwide growth by educating potential and existing customers to ensure they are happy and successful. You will share your technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction, while partnering closely with our Sales team to help qualify and close opportunities. WHAT YOU'LL DO As a Senior Solutions Engineer, your primary responsibilities will include: - Partnering with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers - Owning the technical engagement with customers and helping to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility - Delivering product and technical presentations to potential and existing customers - Proactively communicating with customers and internal teams to provide a feedback loop on our products and the competitive landscape - Driving product conversations based on need and problems learned during customer interactions - Collaborating with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material WHAT YOU'LL NEED To be successful in this role, you will need: - 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space - Strong technical skills, with a technical mindset and a desire to grow technically - Excellent written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers - Ability to skillfully articulate our value proposition and the technical advantages of our products - Self-motivation, initiative, creativity, and a willingness to take on complex and varied job duties WHY REMOTE As a remote-first company, you will be working and collaborating with an international team. You will need to be adaptable and able to learn to work effectively in a remote environment. BENEFITS - OTE (On-Target Earnings) compensation range in the United States of $204,000 - $254,000 - Restricted Stock Units (RSUs) - Flexible schedule and remote work arrangement - Opportunities for growth and professional development in a fast-paced and innovative environment