Senior Solutions Architect- LATAM

ABOUT THE ROLE Intercom is building the next generation of customer engagement tools that help businesses connect with their audiences in real time. As a Senior Solutions Architect for LATAM, you will be the technical bridge between Intercom’s platform and our growing portfolio of Spanish‑ and Portuguese‑speaking customers. You will guide prospects through discovery, design tailored solutions, and ensure a seamless handoff to the engineering and product teams. Your deep understanding of Intercom’s architecture and the unique needs of Latin American markets will help shape the product roadmap and drive customer success. This role is critical to scaling Intercom’s presence in the region while maintaining the high‑quality service that our customers expect. WHAT YOU'LL DO You will lead technical discovery sessions with C‑level stakeholders to uncover business challenges and translate them into actionable solutions. You will deliver compelling value presentations that articulate Intercom’s capabilities and ROI across the sales cycle. You will design and oversee proof‑of‑concept projects that demonstrate the platform’s fit for complex use cases. You will serve as the primary point of contact for RFPs, security inquiries, and any technical escalations, ensuring timely and accurate responses. You will collaborate closely with Product, Engineering, and Customer Success to capture feedback, influence feature development, and continuously refine the solutions engineering playbook. You will also mentor junior team members and contribute to a culture of knowledge sharing and process improvement. WHAT YOU'LL NEED You have a minimum of four years of experience in technical sales or solutions engineering, with a proven track record of managing relationships with senior technical and business leaders. Fluency in Portuguese and Spanish is mandatory, and you can communicate complex technical concepts to both technical and non‑technical audiences with ease. You possess strong technical acumen in cloud architectures, APIs, and integration patterns, and you are comfortable conducting discovery, designing solutions, and delivering high‑impact presentations. You are self‑motivated, able to solve problems independently, and thrive in a collaborative environment. Your time‑management skills allow you to juggle multiple deals and internal projects simultaneously. You are passionate about customer success, have a data‑driven mindset, and continuously seek to improve processes and playbooks. Occasional travel to client sites or regional events is expected. WHY REMOTE Intercom’s distributed culture empowers teams to work asynchronously across time zones, fostering a flexible schedule that respects personal and professional commitments. Remote work enables you to focus on high‑value activities such as deep technical discovery and solution design without the distractions of a daily commute. The company provides robust virtual collaboration tools, regular virtual town halls, and a culture of transparency that keeps everyone connected regardless of location. You will have the freedom to structure your day around peak productivity periods while staying aligned with the global team through scheduled syncs and shared documentation. This approach not only enhances work‑life balance but also attracts top talent from across the LATAM region who value autonomy and impact. BENEFITS Intercom offers comprehensive health, dental, and vision coverage for employees and their families, along with a generous paid time off policy and a flexible remote stipend to support home‑office setup. Employees receive a competitive base salary, performance bonuses, and equity in the form of RSUs, reflecting their contribution to the company’s growth. A dedicated learning budget and access to industry conferences, workshops, and internal knowledge‑sharing sessions help you stay at the forefront of customer engagement technology. Intercom also provides a robust wellness program, mental‑health resources, and a supportive community that values diversity, inclusion, and continuous learning.