Senior Solutions Architect

ABOUT THE ROLE We are seeking a Senior Solutions Architect to join our Professional Services team at Klaviyo. As a critical member of our team, you will play a key role in delivering high-impact implementations and strategic technical solutions for complex customers. You will be responsible for leading scoped, post-sales engagements, shaping how work is delivered and scaled, and driving successful implementation and long-term adoption alongside Customer Success and Partner teams. WHAT YOU'LL DO As a Senior Solutions Architect, you will be responsible for owning strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption. You will operate as a senior individual contributor who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts. Your core responsibilities will include: - Shaping and scoping strategic engagements by assisting in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements. - Leading consultative conversations with customers to clarify business objectives, identify risks, and translate desired outcomes into actionable technical implementation plans. - Serving as the owner for key technical phases of the customer journey, ensuring projects are delivered on time, on budget, and in line with agreed outcomes. - Building strong stakeholder relationships and communicating effectively with internal and external stakeholders to maintain visibility, accountability, and momentum toward customer goals. - Anticipating risks, building mitigation strategies, and adjusting plans to keep enterprise projects on track. - Acting as a strategic advisor and subject-matter expert by becoming a deep expert in the Klaviyo platform and surrounding martech ecosystem, translating customer business goals into technical and operational solutions, and educating and enabling internal teams and customer stakeholders. - Driving repeatable, scalable solutions and continuous improvement by approaching engagements with a highly analytical mindset, solving for the specific customer first, and identifying patterns and codifying repeatable solutions or feeding insights to internal product and engineering teams. - Leading through influence and mentorship by demonstrating executive presence, articulating solution tradeoffs, securing buy-in from technical and non-technical stakeholders across all organizational levels, and providing informal coaching and mentorship to peers. WHAT YOU'LL NEED To be successful in this role, you will need: - 4+ years of experience in SaaS Professional Services, implementation, or solution design. - Strong delivery/project leadership skills, combined with technical depth and solution design expertise. - Experience with enterprise-grade project ownership, deep Klaviyo and martech expertise, and consultative engagement skills. - Excellent communication and stakeholder management skills, with the ability to articulate solution tradeoffs and secure buy-in from technical and non-technical stakeholders. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a work-life balance that suits your needs. You will also have access to a range of benefits, including a competitive salary, comprehensive health plan, and opportunities for professional growth and development. BENEFITS - Competitive salary - Comprehensive health plan - Opportunities for professional growth and development - Flexible work schedule - Equipment stipend - Education stipend - Life insurance -