Senior Solution Architect - Professional Services

ABOUT THE ROLE We are seeking a Senior Solution Architect to join our Professional Services team at Klaviyo. As a critical member of our team, you will play a key role in empowering our customers to own their own destiny. You will combine enterprise-grade project ownership, deep Klaviyo and martech expertise, and consultative engagement skills to deliver high-impact implementations and strategic technical solutions for complex customers. WHAT YOU'LL DO In this role, you will own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams. You will operate as a senior individual contributor who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts. You will shape and scope strategic engagements, lead consultative conversations with customers, and serve as the owner for key technical phases of the customer journey. You will also act as a strategic advisor and subject-matter expert, becoming a deep expert in the Klaviyo platform and surrounding martech ecosystem. Additionally, you will drive repeatable, scalable solutions and continuous improvement, lead through influence and mentorship, and take full ownership of technical deliverables and their project milestones. WHAT YOU'LL NEED To be successful in this role, you will need 4+ years of experience in SaaS Professional Services, implementation, solution consulting, or similar customer-facing technical roles. You will have a track record of leading complex technical projects and a strong understanding of the Klaviyo platform and surrounding martech ecosystem. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and contribute to our team's success from a location that suits you best. You will be part of a dynamic and collaborative team that values creativity, innovation, and customer satisfaction. BENEFITS Klaviyo offers a competitive salary and benefits package, including health insurance, parental leave, and education stipend. You will also have access to a flexible schedule, equipment stipend, and opportunities for professional growth and development.