Senior Professional Services Engineer - Japan

ABOUT THE ROLE We are seeking a highly skilled Senior Professional Services Engineer to join our team at GitLab. As a key member of our Professional Services team, you will work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You will lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You will also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. WHAT YOU'LL DO As a Senior Professional Services Engineer, your responsibilities will include: Delivering GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities. Planning and executing deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices. Leading migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows. Partnering with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes. Serving as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps. Interfacing with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services. Mentoring Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy. Managing and delivering multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers. WHAT YOU'LL NEED To succeed in this role, you will need: Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef. Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure. Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows. Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set. Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements. Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment. Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment. Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values. Must be located in Japan and have full working rights in Japan. WHY REMOTE As a remote worker, you will be part of a fully remote organization that values collaboration, innovation, and continuous knowledge exchange. You will have the flexibility to work from anywhere in Japan, while still being part of a high-performance