Senior Observability Architect | West Coast | PST | Remote

ABOUT THE ROLE We are seeking a Senior Observability Architect to join our team at Grafana Labs. As a key member of our post-sales technical partnership team, you will be responsible for architecting and guiding the implementation of complex observability solutions across a wide range of modern infrastructure and application environments. This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale. WHAT YOU'LL DO As a Senior Observability Architect, you will serve as the primary technical point of contact for a portfolio of Grafana customers. Your responsibilities will include: - Designing the observability maturity journey of customers and assisting them on that path - Providing expert-level troubleshooting and guidance to drive adoption - Conducting regular technical reviews and health checks to ensure client success - Advising clients on best practices and strategies for leveraging our technology to achieve their business goals - Collaborating with clients to develop and execute technical roadmaps - Identifying opportunities for clients to optimize their cost, expand their use of our solutions, and drive adoption of new products and features - Developing and maintaining strong, long-term relationships with key stakeholders - Owning customer lifecycle with the support of our Engagement Managers and Onboarding Solutions Architects - Driving the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment - Acting as the voice of the customer within the company, advocating for their needs, priorities, and feature requests - Conducting training sessions and workshops to educate clients on our technology - Developing and delivering technical documentation, guides, and tutorials - Working alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects - Preparing and presenting reports on client metrics, achievements, and areas of focus WHAT YOU'LL NEED - Located on the West Coast - Bachelor's degree in Computer Science, Information Technology, Math, or a related field (or equivalent experience) - Experience deploying and operating Kubernetes - 5+ years of experience in a technical support, technical account management, consulting, SE, or Professional Services role within the technology industry - Strong understanding of observability solutions, with Grafana, Prometheus, and Loki being a plus WHY REMOTE As a 100% remote company with 1,600+ team members across 40+ countries, we offer a flexible and global work environment. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. BENEFITS - Competitive salary - Health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule - Opportunities for professional growth and development - Collaborative and inclusive work environment - Access to the latest technology and tools - Recognition and rewards for outstanding performance