Senior Observability Architect | India | Remote

ABOUT THE ROLE We are seeking a highly skilled Senior Observability Architect to join our team at Grafana Labs. As a key member of our post-sales technical partnership, you will be responsible for architecting and guiding the implementation of complex observability solutions for our most important customers. This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale. WHAT YOU'LL DO As a Senior Observability Architect, you will serve as the primary technical point of contact for a portfolio of Grafana customers. You will design the observability maturity journey of customers and assist them on that path. You will provide expert-level troubleshooting and guidance to drive adoption, conduct regular technical reviews and health checks to ensure client success, and advise clients on best practices and strategies for leveraging our technology to achieve their business goals. You will also collaborate with clients to develop and execute technical roadmaps, identify opportunities for clients to optimize their cost, expand their use of our solutions, and drive adoption of new products and features. Additionally, you will develop and maintain strong, long-term relationships with key stakeholders, act as the voice of the customer within the company, and conduct training sessions and workshops to educate clients on our technology. WHAT YOU'LL NEED To be successful in this role, you will need a bachelor's degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). You will also need experience deploying and operating Kubernetes, as well as 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry. A strong understanding of observability solutions, including Grafana, Prometheus, and Loki, is also highly desirable. WHY REMOTE Grafana Labs is a 100% remote company with 1,600+ team members across 40+ countries. We are a global collaborative culture that thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. BENEFITS We offer a competitive salary and a comprehensive benefits package, including health insurance, parental leave, education stipend, life insurance, and equipment stipend. We also offer flexible scheduling and a supportive work environment that allows you to work from anywhere in the world.