Senior Manager, Professional Services Technical Architect

ABOUT THE ROLE As the Senior Manager, Professional Services Technical Architect at GitLab, you will oversee the AMER Technical Architecture practice, a team of highly skilled technical professionals who work closely with customers to guide complex implementations, shape new service patterns, and bring emerging GitLab capabilities into production environments. This role requires a strong leader who can coach senior technical talent, bring structure to ambiguity, and keep the team focused on customer outcomes. WHAT YOU'LL DO As the Senior Manager, you will be responsible for managing the AMER Technical Architecture team, including Intermediate, Senior, and Staff Technical Architects working across platform, AI, and security-related customer engagements. Your key responsibilities will include: - Managing the practice end to end, covering presales collaboration, engagement scoping, technical delivery oversight, staffing, utilization, and forecast alignment. - Coaching architects to grow as credible advisors centered on customer outcomes, strong technical judgment, and consultative communication. - Partnering on complex presales motions with Engagement Managers on estimation, solution framing, statement of work assumptions, and technical risk. - Joining strategic customer conversations where senior technical expertise helps build credibility, clarify ambiguity, and improve the path to successful delivery. - Guiding the team through first-mover delivery of new GitLab capabilities, helping shape how emerging offerings are tested, delivered, and improved in real customer environments. - Turning lessons from strategic engagements into reusable templates, architecture guidance, migration patterns, and implementation standards that can be adopted by the broader Professional Services organization. - Representing the Technical Architecture practice in AMER Professional Services management discussions and partnering with adjacent functions to improve coordination, service evolution, and delivery consistency. WHAT YOU'LL NEED To be successful in this role, you will need: - Proven experience managing senior technical professionals in a services, consulting, or Professional Services environment, with a strong track record of coaching, performance management, and career development. - Experience applying expertise in platform engineering, site reliability engineering, infrastructure, or software development to guide technical direction and build credibility with highly experienced architects. - Experience running consultative engagements by linking technical work to business goals and keeping teams focused on customer value and realized outcomes. - Experience with technically complex presales work, including discovery, scoping, estimation, solution definition, and risk assessment. - Demonstrated ability to operate effectively in fast-moving environments where offerings, priorities, and organizational needs continue to evolve. - Experience building or improving repeatable delivery methods such as playbooks, standards, service kits, architecture patterns, or implementation guidance. - Experience facilitating executive-level customer conversations, giving clear feedback, and aligning cross-functional stakeholders around delivery direction. - Familiarity with GitLab-relevant domains such as AI-powered developer workflows, security, DevSecOps, or enterprise platform adoption is helpful. WHY REMOTE As a remote worker at GitLab, you will have the flexibility to work from anywhere and be part of a global team that values collaboration, innovation, and continuous knowledge exchange. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. BENEFITS - Competitive salary and bonus structure - Comprehensive health plan