Senior Manager, Customer Trust & Security Governance

ABOUT THE ROLE The Senior Manager, Customer Trust & Security Governance is a key role at GitLab, responsible for helping the company turn security into a clear business enabler. This position oversees programs that assess the security posture of customers and prospects, reduce friction in the sales cycle, strengthen security policy and standards, and make security outcomes visible across the business. WHAT YOU'LL DO As the Senior Manager, Customer Trust & Security Governance, you will lead the customer trust function for contract reviews, security questionnaires, requests for proposals, and related customer and vendor security inquiries. You will set direction, priorities, and operating practices to help the team respond effectively while reducing friction in the sales cycle. You will partner with Legal, Sales, Product, and Procurement to review and negotiate security-related terms in revenue and vendor agreements. Additionally, you will manage escalations for complex security questionnaires, risk assessments, and contract issues, and guide teams toward practical solutions. You will also develop and improve security templates, playbooks, fallback positions, and training materials that support faster, more consistent negotiations. Furthermore, you will build and maintain GitLab's library of security policies and collaborate with security subject matter experts to mature security standards. You will drive the security metrics and reporting program, including preparation and facilitation for quarterly business reviews. Finally, you will oversee an engaging security awareness program and use automation and AI tooling to improve workflows, documentation, and team effectiveness. WHAT YOU'LL NEED To be successful in this role, you will need extensive experience leading security governance or customer-facing security programs in a complex, cross-functional environment. You will also need knowledge of security and compliance frameworks such as SOC 2, ISO 27001, FedRAMP, GDPR, and NIST. Additionally, you will need the ability to review and negotiate security and privacy terms in contracts, with a practical approach to balancing risk and business needs. You will also need an understanding of cloud security, software as a service security models, and DevSecOps practices. Furthermore, you will need skill in translating technical security concepts into clear guidance for customers, executives, and internal partners. You will also need experience building or improving security policies, standards, metrics, reporting, or awareness programs. Finally, you will need comfort working asynchronously with teams across Security, Sales, Legal, Product, and Engineering, and collaborating through written communication. WHY REMOTE As a remote employee at GitLab, you will have the flexibility to work from anywhere and collaborate with teams across regions in an asynchronous way. You will be part of a high-performance culture that is driven by values and continuous knowledge exchange, enabling you to reach your full potential while collaborating with industry leaders to solve complex problems. BENEFITS GitLab offers a range of benefits to its employees, including a comprehensive health plan, parental leave, education stipend, life insurance, equipment stipend, and flexible schedule. As a remote employee, you will have the opportunity to work in a dynamic and innovative environment that values diversity, equity, and inclusion.