Senior Manager, Customer Engineering, India

ABOUT THE ROLE As a Senior Manager, Customer Engineering in India, you will lead the technical customer-facing organization, reporting into APAC Customer Engineering leadership. Your primary responsibility will be to build a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion. This role requires a leader who can coach customer-facing technologists, shape regional technical strategy, and partner closely with sales, product, and customer success to deliver measurable business outcomes. WHAT YOU'LL DO As a Senior Manager, Customer Engineering, your key responsibilities will include: - Leading and developing the India Customer Engineering team across enterprise and strategic accounts - Maintaining strong individual technical contribution while enabling the team - Serving as the point of reference for the team on complex customer architecture, escalations, and solution design - Owning regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays - Partnering with Account Executives to drive technical validation and help close new business - Keeping workloads balanced, supporting onboarding of new team members, and ensuring the team is set up for success - Conducting regular 1:1s, providing constructive feedback, and coaching team members on discovery, solution architecture, executive communication, and business-value translation - Building and running the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning - Hiring, retaining, and developing top CE talent; building succession plans and bench strength - Facilitating cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving - Surfacing regional feedback, product gaps, and competitive insight to product and engineering - Representing Cloudflare in executive customer meetings, regional events, and partner discussions WHAT YOU'LL NEED To be successful in this role, you will require: - Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering - Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management - Experience working with enterprise customers in India or APAC - Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms - Proven commercial mindset with experience in quota-carrying or revenue-aligned motions - Strong executive presence and ability to bridge technical depth with business outcomes - Comfort working in a fast-moving, AI-enabled operating model - Experience with hyperscaler ecosystems or cybersecurity vendors - Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway - Applied AI experience, including prompt engineering, LLM orchestration, or RAG - Coding/scripting fluency in Python, JavaScript, or similar languages - Relevant certifications such as AWS, Azure, GCP, Palo Alto, ISC2, or ISACA WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere in India, while still being part of a global team that is dedicated to building a better Internet. BENEFITS Cloudflare offers a range of benefits to its employees