Senior Integration Engineer - Tokenization

ABOUT THE ROLE As a Senior Integration Engineer for Tokenization at Marqeta, you will play a critical role in serving as a trusted technical and payments advisor for our customers. Your mission will be to provide solutions throughout the customer tokenization life cycle, enabling cardholders to provision payment cards to Apple Pay, Google Pay, and Samsung Pay across mobile and web surfaces. You will be on the front line communicating directly with customers and partnering with groups within Marqeta's organization. WHAT YOU'LL DO As a Senior Integration Engineer, your key responsibilities will include: - Ensuring key technical stakeholders at customers and prospects deeply understand our platform, what sets it apart, and how to get integrated and live quickly - Owning the technical implementation of customers onto our platform, including technical advisement, environment configuration, and troubleshooting - Becoming an expert on Marqeta's tokenization APIs, developing and sharing best practices for deploying them - Balancing the big picture and the details, spotting downstream impacts or "gotchas" before they happen, while also handling precise, hands-on tasks with minimal oversight - Troubleshooting collaboratively with customers during integration, guiding them through documentation and diagnosing root causes of errors - Serving as a tokenization technical resource for delivery and onboarding teams, and as the "voice of the customer" in external engagements - Partnering with Product, Engineering, and other cross-functional teams to improve the processes driving customers' technical onboarding journeys - Maintaining deep, current expertise on Marqeta's product and features, surfacing implementation learnings and customer feedback to Product and Technology - Communicating confidently and clearly, balancing best practices, regulatory constraints, and Marqeta's evolving platform capabilities WHAT YOU'LL NEED To be successful in this role, you will need: - 5+ years of experience working with enterprise customers, responsible for technical discussions in a sales engineering, implementation, or technical account management capacity - Proficient working with APIs (you don't need to be a developer but you must be comfortable explaining API concepts to our customers) - Experience with Bruno or Postman. SQL and Datadog are a plus - Ability to understand complex enterprise requirements and communicate technical concepts clearly (verbally & in writing), tailoring recommendations based on customer needs and evolving offerings - Ability to identify customer onboarding issues and work cross functionally to develop scalable solutions - Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules - Experience in the B2B technology space with a knack for understanding what makes businesses tick and what drives their growth - Strong understanding of payments specifically issuing (e.g. tokenization, networks, point-of-sale) - Bachelor's Degree preferred, or equivalent combination of education and experience WHY REMOTE Marqeta is a Flex First company, which allows you to choose your best working environment, whether that be from home or at a company office. We calibrate pay to a competitive value according to working location, with three tiers within the United States: National, Premium, and Premium Plus. BENEFITS Marqeta offers a comprehensive benefits package, including