Senior Data Scientist, CX Analytics

ABOUT THE ROLE We are seeking a Senior Data Scientist to join Coinbase's CX Consumer Analytics team. As a key member of our team, you will play a critical role in connecting customer support interactions to Coinbase's asset accumulation flywheel. You will partner closely with CX Analytics Engineers, Program Managers, and Product teams to drive measurable improvements in retention, product adoption, and automation quality. WHAT YOU'LL DO As a Senior Data Scientist, you will be responsible for owning and evolving CX's Downstream Impact of Support (DSI) revenue calibration models, translating support interaction data into quantified revenue signals. You will also design and execute causal inference frameworks and experiments to measure the incremental impact of CX programs on customer retention and product engagement. Additionally, you will build and maintain LLM-powered classification pipelines for CX contact taxonomy, customer friction detection, and issue attribution, and partner with Analytics Engineers to productionize models into CX's governed Source of Truth infrastructure. WHAT YOU'LL NEED To succeed in this role, you will need to have a strong background in data science, with experience in causal inference, experimentation, and machine learning. You should be able to communicate complex technical concepts to non-technical stakeholders and have a proven track record of delivering high-impact insights that drive business outcomes. WHY REMOTE Coinbase is a remote-first company, with quarterly in-person working sessions called "surges" to bring the team together. This role will require occasional travel to these sessions, but the majority of the work will be done remotely. BENEFITS Coinbase offers a competitive salary and a comprehensive benefits package, including [insert benefits, if mentioned in the original].