Senior Data and AI Specialist

ABOUT THE ROLE Twilio is at the forefront of global communications, empowering businesses and developers to build, scale, and innovate with our cloud‑based APIs. As a Senior Data and AI Specialist, you will be a key contributor to our mission of transforming how people connect by turning data into actionable intelligence. You will work closely with cross‑functional teams across product, engineering, and data science to design, develop, and deploy AI‑driven solutions that enhance customer engagement, optimize operational efficiency, and drive revenue growth. Your expertise will help Twilio maintain its leadership position in the rapidly evolving communications landscape. WHAT YOU'LL DO You will architect and implement end‑to‑end data pipelines that ingest, cleanse, and transform large volumes of real‑time communication data. You will develop predictive models and recommendation engines that power personalized messaging experiences for millions of users worldwide. You will collaborate with product managers to translate business requirements into data‑driven features and present insights to senior stakeholders. You will mentor junior data engineers and data scientists, fostering a culture of experimentation and continuous improvement. You will evaluate new AI technologies, tools, and frameworks, recommending best practices for scalability, security, and compliance. You will monitor model performance in production, troubleshoot issues, and iterate to maintain high accuracy and reliability. WHAT YOU'LL NEED You hold a bachelor’s or master’s degree in Computer Science, Statistics, Data Engineering, or a related field, with a minimum of eight years of professional experience in data engineering and AI. You have proven expertise in distributed data processing frameworks such as Apache Spark, Flink, or Beam, and strong proficiency in SQL and Python. You possess deep knowledge of machine learning libraries (TensorFlow, PyTorch, Scikit‑learn) and experience building production‑grade models. You are comfortable working with cloud data platforms (AWS, GCP, or Azure) and have a solid understanding of data governance, privacy, and security best practices. You demonstrate strong analytical thinking, problem‑solving skills, and the ability to communicate complex technical concepts to non‑technical audiences. You thrive in a fast‑paced, collaborative environment and are passionate about leveraging data to drive business outcomes. WHY REMOTE Twilio’s distributed workforce is built on a culture of trust, autonomy, and asynchronous collaboration. As a remote Senior Data and AI Specialist, you will have the flexibility to structure your workday around your most productive hours while staying connected through our robust collaboration tools. Our remote‑first approach eliminates geographic constraints, allowing you to join a diverse, global team that values diverse perspectives and continuous learning. You will enjoy the freedom of working from anywhere while contributing to high‑impact projects that shape the future of communications. BENEFITS Twilio offers a comprehensive benefits package that includes competitive health, dental, and vision insurance, a 401(k) plan with company match, generous paid time off, and a flexible remote stipend to support your home‑office setup. We provide a dedicated learning budget for professional development, access to industry conferences, and internal knowledge‑sharing sessions. Our inclusive culture supports mental well‑being with unlimited vacation, mental health resources, and regular wellness initiatives. Twilio is committed to fostering a supportive, innovative environment where your expertise can thrive and make a global impact.