Senior Customer Solution Engineer — AI Native/Consumption Quote to Cash

ABOUT THE ROLE At Zuora, we're a leading platform for the Subscription Economy, empowering businesses to grow smarter and adapt faster. Our platform powers modern business models, from subscriptions and usage-based pricing to AI-driven and outcome-based offerings, helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We're now evolving again by building the definitive platform for quote to cash, helping companies monetize their products and services with an adaptable, AI-ready foundation. THE OPPORTUNITY We're seeking a technical SaaS sales engineer to capture the technical win on complex billing and quote-to-cash opportunities. This is a hands-on Solutions Engineer role, requiring real fluency in consumption/usage-based monetization and AI-native environments. You'll scope, sell, and build the QTC solution, not just demo it. Telecom experience is a strong plus. WHAT YOU'LL DO As a technical SaaS sales engineer, you will: - Own the technical win, partnering with Account Executives through complex enterprise cycles to secure the technical decision. - Scope, sell, and build quote-to-cash solutions, translating messy customer requirements across CPQ, billing, and revenue into a defensible QTC architecture. - Build and manage the lifecycle of proofs of concept as a primary mechanism. - Go deep on consumption and AI-native monetization, designing and demonstrating how customers monetize usage- and AI-driven products. - Build tailored, end-to-end demos and POCs aligned to each customer's strategic objectives. - Lead technical presentations for senior stakeholders, including C-level, translating architecture and pricing-model tradeoffs into business value. - Build strong technical relationships with customers and prospects, understanding their goals, constraints, systems of record, and operating models. - Protect technical health and adoption on your accounts, ensuring customers realize value against agreed outcomes, and identifying expansion across business units, cross-sell, and add-ons. - Influence roadmap by feeding structured customer and market signal to Product and Solutions teams. - Coordinate technical resources across Zuora and partners; contribute to RFPs/RFIs, field events, and customer references; support escalations cross-functionally. - Travel within your territory as needed. WHAT YOU'LL NEED You are an experienced presales or solutions professional with a strong track record of owning technical wins in complex enterprise environments. You likely bring: - 7+ years in Sales Engineering, Presales, or Solution Architecture, with demonstrated, hands-on ownership of technical wins on complex enterprise deals. - Direct billing/quote-to-cash experience, having scoped, sold, and/or built solutions spanning CPQ, billing, and revenue. - Consumption/usage-based billing fluency, including metering, rating, mediation, and the revenue implications of consumption pricing. - Comfort in AI-native environments, understanding how AI-driven and usage-based products get monetized and can architect for that. - Technical depth, including APIs, integration patterns, data/reconciliation, and modern application architecture. - Telecom experience is a strong plus, especially with high-volume mediation, rating, and complex usage models. - Excellent executive communication, shifting registers between engineers, controllers, and C-level without losing precision. - Structured sales methodology experience (