Senior Customer Engineer, South China

ABOUT THE ROLE Cloudflare is building a safer, faster, and more reliable Internet for millions of websites and applications worldwide. As a Senior Customer Engineer for South China, you will be a pivotal technical partner for our enterprise customers, guiding them from discovery through adoption and expansion. You will own the entire technical relationship, ensuring that Cloudflare’s security, networking, zero‑trust, and developer platforms deliver measurable business value. Your work will shape how customers solve complex problems and help us grow our presence in the region. WHAT YOU'LL DO You will lead technical discovery sessions with Account Executives, designing bespoke architectures that meet each customer’s unique needs. You will build and deliver compelling product demonstrations and proofs of concept that showcase Cloudflare’s capabilities. You will act as a trusted advisor throughout the customer lifecycle, conducting quarterly business reviews and translating platform performance into ROI for C‑suite executives. You will own a variable quota tied to new business acquisition and account growth, identifying cross‑sell and up‑sell opportunities through data‑driven insights. You will leverage AI‑augmented workflows to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, freeing time for high‑value advisory work. You will collaborate closely with product and engineering teams to provide customer feedback that informs roadmap decisions. WHAT YOU'LL NEED You bring several years of experience in a customer‑facing technical role such as solutions engineering, customer engineering, or forward‑deployed engineering. Your technical expertise spans web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. You have a proven track record of operating in a quota‑carrying environment, with a deep understanding of SaaS metrics and enterprise sales cycles. Your communication skills are exceptional; you can translate complex technical details into clear business outcomes for stakeholders at all levels. You are comfortable coding or scripting in Python or JavaScript to create custom integrations or edge functions. You have experience with AI concepts such as prompt engineering or LLM orchestration and are eager to apply these skills to customer solutions. You thrive in a fast‑paced, collaborative culture that values curiosity, iteration, and continuous improvement. WHY REMOTE Cloudflare’s distributed, asynchronous culture empowers engineers to work from anywhere while staying connected through real‑time collaboration tools and regular virtual touchpoints. Remote work allows you to balance a flexible schedule that respects local time zones and personal commitments, ensuring high productivity and job satisfaction. Our remote‑first mindset means you will have the autonomy to structure your day around the needs of your customers and your team, while still benefiting from a supportive, inclusive community that values shared learning and collective success. BENEFITS Competitive base salary with a variable commission structure tied to performance. Comprehensive health coverage for you and your dependents. Generous paid time off, including paid parental leave and a flexible holiday policy. A monthly remote stipend to cover home‑office expenses. A learning budget for courses, certifications, and conferences. Access to Cloudflare’s internal knowledge base, mentorship programs, and cross‑functional networking events.