Senior Customer Engineer, Shenzhen

ABOUT THE ROLE Cloudflare is on a mission to help build a better Internet. We are seeking a Senior Customer Engineer to represent the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion. As a quota-carrying technologist, you will utilize AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. WHAT YOU'LL DO - Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio. - Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. - Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer's evolving business goals and our product roadmap. - Carry a variable quota tied directly to new business acquisition and/or ongoing account growth, ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. - Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. - Act as an "AI-Augmented" engineer, leveraging AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring. WHAT YOU'LL NEED - Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer. - Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. - Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. - Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. - Bilingual in English and Cantonese to support Hong Kong customers. - Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway. - Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures. - Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions. WHY REMOTE This role is based in Shenzhen, China and is available as a remote position. BENEFITS - Competitive compensation package - Opportunity to work with a leading technology company in the cloud industry - Collaborative and dynamic work environment - Professional growth and development opportunities - Comprehensive health insurance plan - Generous parental leave policy - Education stipend - Flexible schedule and remote work options