Senior Customer Engineer, Named

ABOUT THE ROLE Cloudflare is on a mission to build a better Internet, powering millions of sites with a global network that protects and accelerates traffic without hardware or code changes. As a Senior Customer Engineer you will be the technical linchpin of our go‑to‑market strategy, guiding customers from discovery through adoption and expansion while driving measurable business outcomes. You will own the full customer lifecycle, translating complex technical challenges into strategic value for enterprise clients and ensuring that every engagement delivers lasting impact. WHAT YOU'LL DO - Lead technical discovery, architecture design, and proof‑of‑concept development for security, networking, and developer platforms, collaborating closely with Account Executives. - Serve as the primary engineering advisor during onboarding, implementation, and ongoing health monitoring, proactively resolving integration bottlenecks and ensuring rapid time‑to‑value. - Own a variable quota tied to new business and expansion, identifying cross‑sell and up‑sell opportunities through data‑driven usage insights and delivering compelling ROI narratives to C‑suite stakeholders. - Conduct quarterly business reviews that translate platform capabilities into tangible business outcomes, reinforcing long‑term partnership and renewal success. - Leverage AI‑augmented workflows to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, freeing time for high‑impact advisory. WHAT YOU'LL NEED - Minimum five years of customer‑facing technical experience in solutions engineering, customer engineering, or a forward‑deployed role, with a proven track record in quota‑carrying environments. - Deep technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, enterprise architecture, and modern developer platforms including serverless and edge computing. - Strong commercial mindset, comfortable translating technical benefits into business value and navigating complex enterprise sales cycles. - Exceptional presentation and stakeholder management skills, able to bridge detailed implementation discussions with high‑level executive strategy. - Experience with AI orchestration—prompt engineering, LLM integration, or retrieval‑augmented generation—will be a significant advantage. - Ability to thrive in a fast‑paced, collaborative environment that values iteration, AI‑driven shipping, and continuous learning. WHY REMOTE Our distributed culture is built on asynchronous collaboration, allowing teams across time zones to innovate without the constraints of a traditional office. Remote work provides the flexibility to balance personal and professional commitments while maintaining high productivity through clear communication protocols and shared digital workspaces. You will have access to the same tools, resources, and support as on‑site colleagues, ensuring seamless integration into our global engineering community. BENEFITS Cloudflare offers a competitive benefits package that includes comprehensive health coverage, generous paid time off