Senior Customer Engineer, Majors - Toronto, CA

ABOUT THE ROLE We are seeking a highly skilled Senior Customer Engineer to join our team at Cloudflare. As a Senior Customer Engineer, you will play a critical role in our technical go-to-market strategy, serving as a trusted advisor to our customers and driving measurable business outcomes across the entire customer journey. WHAT YOU'LL DO As a Senior Customer Engineer, your responsibilities will include: - Partnering closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio (Security, Networking and Developer Platforms). - Leading and/or providing oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer. - Partnering with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. - Proactively monitoring dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks. - Carrying a variable quota tied directly to new business acquisition and/or ongoing account growth. - Leading technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. - Acting as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. - Leveraging AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring. WHAT YOU'LL NEED - Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer. - Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. - Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. - Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. WHY REMOTE Cloudflare is a remote-friendly company, and this role will be performed remotely. As a remote employee, you will have the flexibility to work from anywhere and will be part of a global team of talented individuals. BENEFITS - Competitive salary and bonus structure - Comprehensive health plan - Flexible schedule and remote work arrangement - Opportunities for professional growth and development - Access to the latest technologies and tools - Collaborative and dynamic work environment