Senior Customer Engineer, Fed - Toronto, CA

ABOUT THE ROLE We are seeking a Senior Customer Engineer to join our team at Cloudflare. As a trusted advisor, you will own the technical relationship with our customers, from initial discovery to long-term adoption and ongoing account expansion. This role is a key driver of our technical go-to-market strategy, and you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design and driving measurable business outcomes. WHAT YOU'LL DO As a Senior Customer Engineer, you will be responsible for: - Partnering closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio. - Leading and/or providing oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer. - Proactively monitoring dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks. - Carrying a variable quota tied directly to new business acquisition and/or ongoing account growth, and being commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities. - Acting as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. - Leveraging AI agents and internal platforms to automate routine tasks, reclaiming your time for strategic customer advisory. WHAT YOU'LL NEED To be successful in this role, you will need: - Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer. - Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. - A proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. - Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and will be part of a global team that values collaboration and innovation. You will be able to work independently and manage your time effectively, while also being part of a dynamic and fast-paced environment. BENEFITS Cloudflare offers a competitive salary and benefits package, including: - Health plan - Parental leave - Education stipend - Life insurance - Flexible schedule - Opportunity to work with a leading technology company and contribute to the development of innovative solutions.