Senior Customer Engineer, East China

ABOUT THE ROLE At Cloudflare, the Senior Customer Engineer for East China drives the technical partnership that powers the world’s most resilient Internet infrastructure. In this role, you will serve as the trusted technical advisor to our enterprise customers, guiding them from initial discovery through long‑term adoption and expansion. You will work closely with Account Executives and the broader GTM organization to translate complex business challenges into scalable, AI‑augmented solutions that deliver measurable value. Your expertise will shape the customer experience, influence product roadmap discussions, and directly impact revenue growth across the region. WHAT YOU'LL DO - Lead end‑to‑end technical discovery, design bespoke architectures, and deliver compelling product demonstrations and PoCs across Cloudflare’s Security, Networking, Zero Trust, and Developer Platforms. - Serve as a continuous, deep‑relationship advisor, maintaining engagement with key stakeholders from onboarding through renewal and expansion. - Own the long‑term technical relationship, ensuring alignment between evolving customer goals and Cloudflare’s product roadmap. - Drive commercial accountability by meeting quota tied to new business acquisition and account growth, identifying cross‑sell and up‑sell opportunities through usage data analysis. - Conduct quarterly business reviews with C‑suite executives, translating platform capabilities into clear ROI. - Leverage AI‑augmented workflows to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, freeing time for strategic advisory. WHAT YOU'LL NEED - Proven experience in a customer‑facing technical role such as Solutions Engineering, Customer Engineering, or Forward‑Deployed Engineering. - Deep technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. - A commercial mindset with a track record of operating in a quota‑carrying or revenue‑aligned environment, understanding SaaS metrics and enterprise sales cycles. - Exceptional presentation and stakeholder management skills, capable of bridging detailed technical implementation with high‑level business strategy. - Strong communication skills in both English and Mandarin, with the ability to influence C‑suite executives and technical teams alike. - Preferred: Hands‑on experience with Cloudflare’s developer stack (Workers AI, AI Gateway), prompt engineering or LLM orchestration, and proficiency in Python or JavaScript for custom integration scripts. WHY REMOTE Cloudflare’s distributed, async culture empowers engineers to work from anywhere, ensuring that talent is not limited by geography. The remote model provides flexibility to balance personal and professional commitments while maintaining high productivity. Our asynchronous collaboration tools and clear communication practices enable teams across time zones to stay aligned, share knowledge, and iterate quickly. Remote work also supports a healthier work‑life balance, reducing commute stress and allowing you to focus on delivering value to customers. BENEFITS Competitive base salary and variable commission tied to performance. Comprehensive health coverage for you and your dependents, including medical, dental, and vision plans. Generous paid time off, parental leave, and a flexible holiday policy. Monthly remote work stipend to cover home‑office setup and broadband costs. Dedicated learning budget for professional development, certifications, and conference attendance. Access to a global network of peers, internal knowledge bases, and mentorship programs.