Program Manager, People Operations

ABOUT THE ROLE Dropbox is building the future of work by creating a cloud‑first, people‑centric culture that empowers teams worldwide. As a Program Manager in People Operations, Rewards, and Technology, you will be a key driver of our global Contingent Workforce program, ensuring that every Dropboxer experiences seamless, compliant, and engaging HR operations from hire to exit. You will partner with internal stakeholders and external vendors to shape policies, streamline processes, and elevate the employee experience across all regions. WHAT YOU'LL DO You will manage the day‑to‑day operations of the global contingent workforce, serving as the primary point of contact for all program‑related inquiries and escalations. You will collaborate with MSPs, hiring managers, HR, Legal, Procurement, and finance partners to deliver consistent, high‑quality service. You will monitor program metrics, identify gaps, and implement process improvements that increase efficiency and reduce risk. You will maintain and continually refine policies, documentation, and governance frameworks for contingent staffing. You will support reporting, compliance, and performance tracking, ensuring data integrity and actionable insights. You will drive ServiceNow enhancements and updates, troubleshoot vendor issues, and create SOPs and job aids to streamline operations. You will conduct root‑cause analysis, develop corrective action plans, and work closely with HR Project Managers to support project execution and continuous improvement initiatives. WHAT YOU'LL NEED You bring at least five years of experience in HR operations or administration within a fast‑paced, global environment. You have a proven track record of managing Workday and ServiceNow service requests and delivering customer‑centric solutions. You possess strong analytical, critical‑thinking, and problem‑solving skills, with the ability to translate data into actionable recommendations. Your communication style is clear, concise, and collaborative, enabling you to influence stakeholders across functions and regions. You are proficient in Office Suite, Gmail, and Google Docs, and hold a BA/BS degree or equivalent practical experience. Experience with contingent workforce management, vendor relations, and compliance frameworks is essential. WHY REMOTE Dropbox’s distributed culture is built on trust, flexibility, and asynchronous collaboration. As a remote Program Manager, you will enjoy a flexible schedule that respects your personal rhythm while staying aligned with cross‑regional teams through shared digital tools and regular touchpoints. You will have the autonomy to manage your priorities, supported by a robust virtual collaboration ecosystem that keeps you connected to the broader People Operations community. BENEFITS Dropbox offers a competitive benefits package that includes comprehensive health, dental, and vision coverage, a generous paid time off policy, a remote work stipend, and a learning budget to support professional growth. You will also receive access to wellness resources, equity participation, and a supportive environment that values work‑life balance and continuous learning.