Professional Services Engineer

ABOUT THE ROLE We are seeking a highly skilled Professional Services Engineer to join our team at Cato Networks. As a pioneer in cloud networking and security, Cato Networks is revolutionizing the way enterprises approach network and security solutions. Our innovative technology has inspired a new product category, SASE, which is expected to reach $28.5 billion by 2028. This is an exciting opportunity to be part of a fast-growing company that is on a path to becoming a worldwide market leader. WHAT YOU'LL DO As a Professional Services Engineer, you will be a trusted advisor to our most strategic customers. Your primary responsibility will be to guide them through the entire lifecycle of their Cato SASE implementation, providing technical guidance and direction on operations and optimization. You will also facilitate awareness of new feature enhancements and collaborate with the Customer Success team to drive new product adoption. Your key responsibilities will include: - Maintaining expert-level implementation proficiency in Cato products and staying up-to-date with the dynamic SASE and enterprise IT infrastructure landscape. - Developing meaningful relationships with key customer stakeholders and their partners, adopting a consultative and prescriptive approach to inspire trust and confidence. - Assisting customers with configuration and implementation of Cato SASE services and functions, expanding use of existing services and deployment of new services. - Providing ongoing guidance for product and service updates to ensure awareness of any impact to the customer's environment and facilitating implementation of enhancements to drive further value. - Coordinating and facilitating ongoing enablement of Cato SASE features and functionality with various customer IT departments and partners. - Facilitating support tickets to ensure proper prioritization and timely resolution of any platform issues. - Collaborating with the greater professional services team to synthesize experiences and trends observed in the field into repeatable technical best practices. - Collaborating with the Customer Success team to identify potential account growth opportunities. - Fostering collaboration with our product, support, and engineering teams and providing feedback from the field on features and functionality. WHAT YOU'LL NEED To be successful in this role, you will need: - 3+ years of experience working in a multi-vendor IT infrastructure environment as an engineer, ideally responsible for solution operations and/or engineering. - 3+ years of hands-on experience in network routing and switching, plus at least three years in one or more of the following domains: firewalls and proxy services, secure web gateway, CASB, DLP, RBI, identity and privilege management integration, intrusion prevention systems, networking packet analysis, and web browser diagnostics. - 3+ years of experience in a customer-facing role for a high-tech software or technology vendor. - Knowledge of and experience in deploying IT infrastructure services in an enterprise environment in a secure manner following industry best practices and standard security frameworks. - Experience with implementing and/or managing network infrastructure with one or more major public cloud service providers. - Exposure to web-based APIs and scripting languages. - Excellent customer interaction and presentation skills, with the ability to clearly articulate to diverse audiences. - Ability to influence and persuade at all levels, gaining a 'Trusted Advisor' status with key stakeholders. - Excellent troubleshooting and problem-solving skills, with an innate ability to methodically get to the root of