Professional Services Consultant (Solutions Architect)

ABOUT THE ROLE We are seeking a highly skilled Professional Services Consultant (Solutions Architect) to join our team at New Relic. As a critical member of our global team, you will play a key role in shaping the future of observability by designing, deploying, and adopting the New Relic Observability platform for our most strategic customers. You will serve as a deep technical expert, translating complex customer needs into robust, scalable, and automated Observability solutions. WHAT YOU'LL DO As a Professional Services Consultant (Solutions Architect), you will be responsible for leading the technical design and architecture of comprehensive New Relic solutions. Your key responsibilities will include: - Architecting and designing large-scale New Relic solutions that focus on deployment, data correlation strategies, and best practices for instrumenting microservices, serverless, and complex distributed systems. - Designing and implementing automated deployment and configuration solutions for New Relic using Infrastructure as Code (IaC) tools and scripting languages such as Python, Go, and Shell. - Deeply integrating Observability into customer's Platform Engineering and CI/CD workflows using tools such as Jenkins, GitLab, and GitHub Actions. - Serving as a subject matter expert on Observability concepts, APM, Infrastructure Monitoring, and Log Management, leading technical workshops and design sessions with customer architects, engineers, and leadership to define the implementation roadmap. - Providing advanced technical guidance during initial deployments and optimization phases, addressing complex data ingestion, performance, and platform configuration challenges. - Creating and delivering technical documentation, blueprints, and training to enable customer Platform teams and internal Professional Services/Partner resources to confidently manage and extend the implemented solution. WHAT YOU'LL NEED To be successful in this role, you will need to possess the following qualifications: - Extensive technical experience in a technical consulting, solutions architecture, or senior engineering role, specifically focused on cloud and application performance technologies (5+ years). - Proven experience with core Platform Engineering concepts, including building and maintaining automated, self-service infrastructure and delivery pipelines. - Deep expertise in Automation, Scripting (e.g., Python), and CI/CD practices and tools, with experience with containerization (Docker, Kubernetes) highly valued. - Exceptional knowledge and practical experience with Observability concepts (The Three Pillars) and products (New Relic, Datadog, Dynatrace, etc.). - Hands-on experience designing and deploying solutions on major cloud providers (AWS, Azure, or GCP). - Strong communication and presentation skills with the ability to influence senior technical stakeholders and drive consensus on complex technical architectures. WHY REMOTE As a remote worker, you will have the flexibility to work from anywhere and will be part of a global team that values diversity, inclusivity, and work-life balance. You will be able to collaborate with colleagues from around the world and contribute to shaping the future of observability. BENEFITS At New Relic, we offer a comprehensive benefits package that includes: - Competitive salary and bonus structure - Comprehensive health plan - Parental leave and education stipend - Life insurance and equipment stipend - Flexible schedule and remote work options - Opportunities for professional growth and development -