Principal Customer Engineer (based in Canberra)

ABOUT THE ROLE Cloudflare is on a mission to build a better Internet, powering millions of sites and applications with a global, intelligent network that learns from every request. As a Principal Customer Engineer you will be the technical linchpin of our go‑to‑market strategy, partnering with enterprise customers from the first discovery call through to long‑term adoption and expansion. You will own the full customer lifecycle, translating complex technical solutions into clear business value while driving measurable outcomes for both the customer and Cloudflare. Your work will influence product direction, shape customer success stories, and help secure the next wave of revenue growth. WHAT YOU'LL DO You will lead technical discovery sessions with Account Executives, designing bespoke architectures that leverage Cloudflare’s Security, Networking and Developer Platforms. You will deliver compelling product demonstrations and proof‑of‑concepts, ensuring that each solution meets the customer’s evolving needs. As a trusted advisor you will maintain deep relationships with key stakeholders, conducting quarterly business reviews that translate platform capabilities into ROI for C‑suite executives. You will own a variable quota tied to new business acquisition and account growth, identifying cross‑sell and up‑sell opportunities through data‑driven insights. Leveraging AI‑augmented workflows, you will automate routine tasks such as RFP responses, sandbox provisioning and telemetry monitoring, freeing time for strategic advisory. WHAT YOU'LL NEED You bring extensive experience in a customer‑facing technical role, such as Solutions Engineering or Forward‑Deployed Engineering, and a proven track record in a quota‑carrying environment. Your technical acumen spans web security, networking, cloud infrastructure and enterprise architecture. You are comfortable translating deep technical details into high‑level business strategy, with exceptional presentation and stakeholder management skills. You possess a commercial mindset, understanding SaaS metrics, business value translation and enterprise sales cycles. Preferred experience includes hands‑on work with Cloudflare’s developer stack, prompt engineering, LLM orchestration or RAG architectures, and proficiency in Python or JavaScript for custom integration scripts and edge functions. WHY REMOTE Cloudflare’s distributed, asynchronous culture empowers engineers to work from anywhere while collaborating across time zones. Our remote model offers a flexible schedule that respects personal and professional commitments, allowing you to deliver high‑impact work without the constraints of a traditional office. You will have access to the same cutting‑edge tools, real‑time collaboration platforms and a global community of peers, ensuring that distance never hinders innovation or career growth. BENEFITS Cloudflare offers a competitive benefits package that includes comprehensive health coverage, generous paid time off, a remote work stipend, and a learning budget for continuous skill development. You will also receive access to wellness programs, equity participation, and a culture that celebrates curiosity, collaboration and the pursuit of a better Internet.