Manager- Software Engineering

ABOUT THE ROLE We are seeking an experienced Manager of Software Engineering to lead our Kubernetes Observability team at New Relic. As a member of our global team of innovators and pioneers, you will play a critical role in shaping the future of observability and empowering companies to thrive in an AI-first world. WHAT YOU'LL DO As the Manager of Software Engineering, you will be responsible for leading a high-performing team of engineers building critical Kubernetes integrations that give our customers full, real-time observability into the health and performance of their K8s environments. Your team will develop and maintain Go/Python data collectors, highly scalable backend services, intuitive UI dashboards, and AI-driven K8s SRE Agents that autonomously detect and diagnose complex cluster anomalies. Your key responsibilities will include: - Leading and growing a committed group of Go and Python engineers, fostering an inclusive culture where they can grow their professional abilities and share code ownership - Driving technical strategy and guiding architectural decision-making around Kubernetes integrations and OpenTelemetry (OTel) semantic conventions - Ensuring the successful planning and execution of software projects, from low-level instrumentation agents and Helm charts to backend services and frontend UI components - Collaborating cross-functionally with Product Managers, Designers, and other engineering teams to align on product goals and deliver high-quality software at a regular cadence - Championing operational excellence by implementing DevOps methodologies and managing second-layer support rotations and incident response - Encouraging and supporting team contributions to the Open Source community to solve sophisticated problems and build New Relic's engineering reputation WHAT YOU'LL NEED To be successful in this role, you will need: - 8+ years of overall software engineering experience, with a strong background in large-scale distributed systems and high-cardinality data processing - 2+ years of experience directly managing and scaling engineering teams in a fast-paced, agile environment - Deep understanding of Kubernetes architectures and familiarity with scaling applications in complex, multi-cloud containerized environments (EKS, AKS, GKE) - Hands-on background with Go and/or Python, Linux systems, and API development - Proven experience handling customer incidents, diving deep into technical implications, and mitigating risks in production environments - Strong analytical skills with an autonomous, creative approach to overcoming technical blockers WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and be part of a global team of innovators and pioneers. You will have the opportunity to collaborate with talented individuals from diverse backgrounds and contribute to shaping the future of observability. BENEFITS New Relic offers a comprehensive benefits package, including a competitive salary, flexible schedule, health plan, parental leave, education stipend, life insurance, and equipment stipend. We are committed to fostering a diverse, welcoming, and inclusive environment where everyone feels comfortable bringing their best, most authentic selves to work every day.