Manager I, Technical Escalations Engineering - Paris

Manager I, Technical Escalations Engineering ABOUT THE ROLE We are seeking an experienced Manager I, Technical Escalations Engineering to lead a team of Solutions Engineers at Datadog. As a key member of our technical solutions team, you will be responsible for managing, developing, and mentoring a fast-paced team of engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with. WHAT YOU'LL DO As a Manager I, Technical Escalations Engineering, you will be responsible for: - Managing a team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with - Ensuring successful onboarding of new Solutions Engineers - Helping triage Solutions Engineering queues and work with Product and Engineering on urgent matters - Reviewing and helping prioritize Solutions Engineering escalations - Dispatching customer requests throughout the day as part of a queue rotation schedule - Overseeing demo training and assisting in demo certification - Assisting with incident response during outages/incidents, communicating with customers and providing our internal teams with information that we’re getting firsthand from those customers - Building out documentation and knowledge base articles for a variety of technologies WHAT YOU'LL NEED To be successful in this role, you will need: - Passion for people management and/or mentorship with previous experience leading a team - Self-motivation, attention to detail, and a desire for continuous learning - Critical thinking skills with a client-centric approach - Tinkerer with some programming experience and a basic knowledge of Linux - Ability to work a rotating schedule that requires weekend availability WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a range of benefits that support your work-life balance. Our global and US benefits package includes generous stock equity, continuous career development opportunities, and a best-in-breed onboarding process. BENEFITS - Generous and competitive global and US benefits package - New hire stock equity (RSUs) and employee stock purchase plan - Continuous career development and pathing opportunities - Product training to develop an in-depth understanding of our product and space - Best-in-breed onboarding - Internal mentor and buddy program cross-departmentally - Friendly and inclusive workplace culture