Manager, Global Events (AMER)

ABOUT THE ROLE As the Manager, Global Events (AMER), you will be responsible for delivering high-impact experiences as part of the ElasticON global tour, a series of events that engage customers, prospects, partners, and the Elastic community. This role combines strategic planning with hands-on execution, requiring a highly collaborative individual who can turn global event strategy into exceptional in-person experiences. WHAT YOU'LL DO As the Global Events Manager, you will lead the end-to-end planning, project management, and execution of the Americas ElasticON tour, delivering exceptional experiences for customers, prospects, partners, and the Elastic community. Your responsibilities will include: - Managing content updates for the ElasticON web pages - Translating global event strategy into detailed regional delivery plans - Building and managing comprehensive project plans, timelines, workstreams, milestones, and critical paths - Managing all aspects of event delivery, including venue sourcing, production, audiovisual, catering, registration, staffing, transportation, security, signage, shipping, and onsite operations - Partnering closely with regional Marketing, Sales, Customer Success, Product Marketing, Executive Communications, and other internal teams to deliver a seamless attendee experience - Managing event websites, registration platforms, and attendee communications using tools such as Cvent, ensuring accurate reporting and Salesforce integration - Orchestrating audience acquisition strategy and email campaign strategy in collaboration with DemandGen - Supporting keynote, breakout, and workshop planning by coordinating speaker logistics, rehearsal schedules, and executive requirements - Leading sponsor fulfillment, ensuring all contractual benefits are delivered and exhibitors receive an outstanding experience - Developing and managing event budgets, forecasts, purchase orders, contracts, and invoice reconciliation, ensuring events are delivered within budget - Sourcing, negotiating, and managing relationships with venues, production partners, agencies, and suppliers, ensuring high-quality delivery and value for investment - Identifying project risks, managing dependencies, and implementing contingency plans to ensure successful event delivery - Leading onsite event management, acting as a key decision-maker to ensure flawless execution from build through to breakdown - Overseeing executive-level programs, such as Executive Briefing Centers (EBCs), dinners, and "Week of Wonder" (WoW) initiatives - Measuring event success through attendee engagement, pipeline contribution, feedback, and post-event reporting, using insights to continuously improve future events WHAT YOU'LL NEED - 7+ years' experience managing large-scale B2B conferences, customer events, or field marketing programs - Experience delivering complex, multi-workstream events from concept through onsite execution and post-event reporting - Experience working within enterprise technology, SaaS, cloud, AI, data, or cybersecurity industries is highly desirable - Exceptional project management and organisational skills, with the ability to manage multiple priorities in a fast-paced environment - Experience managing significant event budgets, vendor negotiations, and contract administration - Strong knowledge of event technology platforms, including Cvent, Salesforce, Tableau, and Google Workspace - Excellent stakeholder management skills, with experience working across matrixed global organisations and partnering with senior leaders - A proactive, collaborative, and solutions-focused approach, with the confidence to take ownership and drive results WHY REMOTE