Junior Contact Center Agent

ABOUT THE ROLE We are seeking a highly motivated and customer-focused Junior Contact Center Agent to join our team at Volkswagen Group Services. As a Junior Contact Center Agent, you will be responsible for providing exceptional roadside assistance to our clients, resolving customer complaints, and processing inquiries in a safe, professional, and timely manner. WHAT YOU'LL DO As a Junior Contact Center Agent, your primary responsibilities will include: - Providing roadside assistance to customers in a safe, professional, and timely manner - Acknowledging and resolving customer complaints - Processing inquiries received via phone - Identifying customer needs and helping customers using specific features - Analyzing and reporting product malfunctions - Assisting in training new employees when requested by management - Updating internal databases with information about technical issues and useful discussions with customers - Informing customers about new features and functionalities - Following up with customers to ensure their technical issues are resolved WHAT YOU'LL NEED To be successful in this role, you will need: - A high school diploma or equivalent - Previous experience in a Customer Care Specialist or similar Customer Service Representative (CSR) role (preferred) - Native-level German or minimum C1 proficiency - Fluency in English - Availability to work in a shift-based schedule - Familiarity with the automotive industry (considered an advantage) - Experience using help desk software and remote support tools - Solid understanding of CRM systems - Excellent communication and problem-solving skills WHY REMOTE This is a fully remote position, offering the flexibility and autonomy to work from anywhere. BENEFITS We offer a competitive salary and benefits package, including: - Opportunity for rapid growth in the company - Training according to your career path - Collaborative work environment - Multicultural teams - Proactive support