Head of Solutions Engineering, EMEA

ABOUT THE ROLE Scale AI is expanding its footprint across the EMEA region and seeks a Head of Solutions Engineering to shape the technical pre‑sales function that brings our AI services to market. In this role you will own the journey from discovery to production, ensuring that every pilot translates into a lasting, high‑impact deployment. You will collaborate closely with Sales, Product, and Engineering to define the technical narrative that drives revenue growth and customer success. The position is a strategic, hands‑on leadership role that blends coaching, building, and visioning. You will recruit and mentor a distributed team of Solutions Engineers and Solution Architects, establish repeatable pre‑sales processes, and represent Scale’s platform to executives, technical stakeholders, and partners across diverse EMEA markets. WHAT YOU'LL DO Partner with regional Sales leaders to align technical strategy with commercial objectives and secure complex deals. Define and operationalise repeatable pre‑sales processes, tools, and playbooks that accelerate customer success and scale the team. Lead the end‑to‑end discovery, demo, and proof‑of‑concept lifecycle, ensuring pilots convert into production wins. Represent Scale’s technology to executives, technical stakeholders, and partners, and bring customer insights back to Product and Engineering to influence roadmap decisions. Develop regional enablement programs that maintain consistent technical excellence and drive key metrics such as pilot‑to‑production conversion, team utilisation, revenue influence, and customer adoption. Champion a culture of curiosity, innovation, and accountability, positioning yourself as a thought leader in the region through industry events and ecosystem forums. WHAT YOU'LL NEED Ten or more years of experience in Solutions Engineering, Sales Engineering, or Technical Consulting, with at least four years in a leadership capacity. Proven track record of building and scaling technical pre‑sales or customer engineering teams across multiple markets. Deep knowledge of cloud architecture, enterprise infrastructure, and API‑driven products, coupled with hands‑on technical skills to prototype and guide your team. Familiarity with AI/ML technologies, data platforms, and modern model deployment practices. Demonstrated executive presence and credibility with both technical and business leaders, and excellent cross‑functional collaboration skills that align Sales, Product, and Services toward shared outcomes. A commercial and strategic mindset that connects technical work to business value and regional go‑to‑market goals, and the agility to navigate diverse, fast‑evolving markets. Willingness to travel frequently across EMEA to support customers and team members. WHY REMOTE Scale AI operates in a fully distributed, asynchronous culture that empowers teams to work from any location while maintaining high levels of collaboration and accountability. Remote work allows you to balance a flexible schedule with the demands of a global role, ensuring you can engage with customers, partners, and internal stakeholders across multiple time zones without compromising productivity. The company invests in the tools and processes that make remote collaboration seamless, fostering a culture of trust, transparency, and continuous learning. BENEFITS Competitive health, dental, and vision coverage; generous paid time off and flexible holiday policy; a remote work stipend to support home‑office setup; a learning and development budget for courses, certifications, and conferences; equity participation in a high‑growth AI company; and a comprehensive wellness program that includes mental health resources and wellness allowances.