Enterprise Solutions Engineer, Service Management

ABOUT THE ROLE As an Enterprise Solutions Engineer, Service Management, you will be a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to our continued growth. You will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. WHAT YOU'LL DO As a Solutions Engineer, you will be responsible for leading technical validation for IT and service team opportunities within mid-market accounts (300–2,000 employees), from discovery through proof, demo, and close. You will develop a deep understanding of IT and service management workflows, including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing, and map those workflows to Asana Service Management. You will translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders. You will conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscape. You will help customers envision how modern service delivery, workflow automation, and AI can improve employee experience and operational efficiency. You will advise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fit. You will partner closely with existing Asana AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use Asana for other teams. You will build repeatable demo assets, solution patterns, technical collateral, and feedback loops that enable the broader field organization as this motion scales. You will surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy. WHAT YOU'LL NEED To be successful in this role, you will need to demonstrate curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. You will have 3+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles. You will have a strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day. You will have strong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution. You will be proficient in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences. You will be able to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts. WHY REMOTE As a remote worker, you will have the flexibility to work from anywhere and maintain a healthy work-life balance. You will be able to collaborate with colleagues from all over the world and contribute to a global team. You will have access to a range of benefits, including a competitive salary, comprehensive health insurance, and opportunities for professional growth and development. BENEFITS * Competitive salary * Comprehensive health insurance * Opportunities for professional growth and development *