Engineering Manager, Observability, Monitoring, and Integrations (Monetization)

ABOUT THE ROLE As an Engineering Manager, Observability, Monitoring, and Integrations (Monetization) at GitLab, you will lead a team focused on observability, reliability, and secure cross-system integrations across the Monetization area. This is a people-first management role where you will hire and develop the team, guide technical direction, and help shape an AI-native approach to detecting anomalies and improving performance in business-critical workflows. WHAT YOU'LL DO As the Engineering Manager, Observability, Monitoring, and Integrations (Monetization), you will be responsible for: Architecting end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora to enable real-time monitoring and faster issue resolution across purchasing and provisioning flows. Implementing automated billing anomaly detection to identify event drops, abuse spikes, and transactional discrepancies that affect reconciliation and financial integrity. Defining the integration strategy between customer-facing monetization services and enterprise applications, including Salesforce and Workato, with a focus on durable API contracts and reliable financial workflows. Driving an AI-native engineering approach that uses machine learning and AI-enabled tooling to surface anomalies, improve infrastructure operations, and inform delivery planning. Hiring and growing a high-performing team, setting expectations for ownership, quality, and collaboration from the ground up. Guiding architecture and implementation discussions, helping the team make sound tradeoffs across reliability, availability, data model quality, and developer experience. Partnering with cross-functional stakeholders across engineering, product, finance, customer service, and go-to-market teams to coordinate changes in revenue-impacting systems with care and clarity. Establishing incident management practices, rollout safeguards, and operational standards for systems handling customer-facing and financially critical workflows. WHAT YOU'LL NEED To be successful in this role, you will need: Experience managing product, platform, or development teams and building values-aligned environments where team members can grow and deliver meaningful results. Strong technical judgment across architecture, system design, and pragmatic delivery for complex integrations and business-critical workflows. Experience working on purchasing, billing, provisioning, subscription, commerce, or other revenue-impacting systems. Knowledge of observability-first architectures, including tools such as Prometheus, Grafana, and modern incident management tooling. Experience defining service level indicators and targets, writing runbooks, and coordinating incident management in operationally rigorous environments. WHY REMOTE As a remote team member at GitLab, you will have the flexibility to work from anywhere and enjoy a culture that values collaboration, innovation, and continuous knowledge exchange. You will be part of a high-performance culture driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. BENEFITS GitLab offers a comprehensive benefits package, including: Competitive salary and bonus structure Flexible work arrangements, including remote work options Comprehensive health plan Parental leave and education stipend Life insurance and equipment stipend Opportunities for professional growth and development