Engineering Manager, Customer Studios

ABOUT THE ROLE We are seeking an Engineering Manager for our Customer Studios team to lead the development of Hightouch's second major product, a no-code suite of features that enables users to activate data directly from their warehouse. This is a senior role with significant impact potential, as the product has grown extremely quickly and now accounts for half of our revenue. As an engineering leader, you will serve as both an active technical voice and a strong people manager, driving the team's success through product development, pace, recruiting, reliability, and people management. WHAT YOU'LL DO As an Engineering Manager, you will be responsible for leading the team in roadmapping and executing successful development of significant features and products. Your key outcomes will include: - Product Development: Lead the team in developing features and products that drive the business forward, upholding a high technical bar while making pragmatic tradeoffs. - Pace: Improve the pace of execution of the team through leadership and technical expertise. - Recruiting: Grow the team by identifying needs, deciding how to evaluate candidates, and ensuring we hire high-impact team members. - Reliability: Up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene. - People: Foster growth of team members and ensure strong engagement and motivation. Some of the problems we'll be working on include: - Data Warehouse Performance: We're consistently pushing the limits of what data warehouses can handle in terms of speed, performance, and interactivity. We explore optimizations generally and investigate warehouse-specific improvements. - Analytics and Experimentation: How can Hightouch help customers build segments and decide what data they want to sync? How can we facilitate experimentation to downstream tools, including tracking the performance of different audiences? - Real-time Audience Syncing: Our users are always interested in faster syncing and fresher data. As warehouses become more real-time and adopt technologies like CDC, we're excited to explore real-time audience computation and syncing. - Generative AI: We're continuously working on making the user experience of acting on data more seamless, and are optimistic generative AI can enhance user workflows. WHAT YOU'LL NEED We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. A strong technical background, leadership skills, and experience in people management are essential. WHY REMOTE As a remote-first company, we value flexibility and independence. Our remote policy allows you to work from anywhere, at any time, as long as you meet your performance and productivity goals. BENEFITS We offer a competitive salary range of $220,000 - $400,000 USD per year, which is location-independent. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.