Deployment Architect

ABOUT THE ROLE Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. WHAT YOU'LL DO As a Deployment Architect at Hightouch, you will be the force behind successful deployments. Working in close partnership with Technical Account Managers, you will own the full deployment and enablement lifecycle for Hightouch's Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure and working alongside the Technical Account Managers who own the overall customer journey. In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. In this role, your key responsibilities will include: - Driving the onboarding process for customers, working closely with Technical Account Managers to ensure alignment between technical execution and customer success objectives - Designing and optimizing deployment frameworks that can scale across different customer segments while accommodating enterprise-specific requirements - Leading technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders - Creating and maintaining detailed technical documentation for deployments, including integration specifications, data models, and best practices - Developing and executing implementation plans that minimize time-to-value while ensuring robust, sustainable solutions - Partnering with Technical Account Managers to identify and resolve technical blockers that could impact customer success - Building relationships with technical stakeholders within customer organizations - Contributing to product development by providing feedback to our engineering team - Standardizing and automating implementation processes to increase team efficiency and customer satisfaction WHAT YOU'LL NEED To be successful in this role, you will need: - 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software - Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture - Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders - Experience creating and optimizing implementation processes that can scale across an organization - Excellence in technical project management with ability to manage multiple concurrent implementations - Strong presentation and facilitation skills with ability to command a room of technical and business audiences - Experience working with data warehouses, ETL processes, and marketing technology is a plus - Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)