Customer Solutions Engineer – Payments

ABOUT THE ROLE At Zuora, we empower businesses to grow smarter and adapt faster. Our platform is the cornerstone of the Subscription Economy, helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. As a Customer Solutions Engineer – Payments, you will play a key role in shaping how enterprise businesses modernize their payment infrastructure. WHAT YOU'LL DO As a payments subject matter expert, you will partner closely with Account Executives to help customers modernize their payment strategies. You will engage with technical and business stakeholders to understand their payment architecture, identify opportunities for improvement, and demonstrate how Zuora can help optimize payment performance while reducing complexity. Your responsibilities will include: - Serving as Zuora's payments subject matter expert throughout the sales cycle - Partnering with Account Executives to identify and develop opportunities within existing and prospective enterprise customers - Leading discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency - Designing solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods - Delivering compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences - Advising customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance - Collaborating with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities - Developing reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization - Supporting strategic RFPs, proof-of-concepts, and complex enterprise evaluations WHAT YOU'LL NEED To succeed in this role, you will need: - 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software - Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company - Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale - Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers - Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience - Familiarity with REST APIs, webhooks, and modern integration patterns - Outstanding presentation, communication, and customer-facing consulting skills - Ability to translate complex technical concepts into clear business value for executive audiences WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere while being part of a dynamic and inclusive team that values collaboration, learning, and growth. BENEFITS Zuora offers a comprehensive total rewards package designed to support your wellbeing, growth, and flexibility. This includes: - Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs - Medical, dental, and vision insurance - Generous, flexible time off, plus paid holidays, wellness days, and a company