Customer Solutions Architect

ABOUT THE ROLE As a Customer Solutions Architect at Fivetran, you will play a key role in driving adoption, value realization, and expansion across our existing customer base. This is a non-billable, expansion-focused position that operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. WHAT YOU'LL DO As a Customer Solutions Architect, you will be responsible for owning post-sales technical engagement across assigned Enterprise accounts. Your primary objectives will be to drive adoption, optimization, and ongoing usage of Fivetran, while delivering enablement sessions, workshops, and best-practice guidance to ensure customers achieve sustained, scalable success. You will also monitor account health signals and proactively intervene where needed to ensure customers move from initial deployment to sustained success. WHAT YOU'LL NEED To be successful in this role, you will need to have a strong technical background, with expertise in databases (SAP HANA, Oracle, SQL Server, Postgres), data platforms (Snowflake, Databricks, BigQuery, Redshift), languages (SQL, Python, bash or powershell), and networking (SSH tunneling, VPNs, PrivateLink). You should also be familiar with modern data stack tools and ecosystem technologies. WHY REMOTE This is a full-time, remote position based in Japan. As a remote employee, you will have the flexibility to work from anywhere and will be part of a global team that values collaboration and open communication. BENEFITS At Fivetran, we offer a competitive salary and a range of benefits, including a health plan, parental leave, and education stipend. We also offer a flexible schedule and a comprehensive onboarding program to ensure your success in this role.