Customer Solution Engineer

ABOUT THE ROLE We are seeking a highly collaborative and outcome-oriented Customer Solution Engineer to help us bring home the technical win and capitalize on our explosive growth in the Subscription Economy. As a key member of our Customer Solution Engineering team, you will play a pivotal role in sustaining our rapid growth across the globe. WHAT YOU'LL DO As a Customer Solution Engineer, you will be responsible for solving some of the most interesting business-critical challenges and transformations for prospective customers. You will focus on helping them embrace digital transformation, become disruptors, and avoid being disrupted. Your key responsibilities will include: - Completing Zuora's in-depth onboarding and sales training to become an expert in Zuora's products, services, unique solutions, and technical capabilities - Owning the technical relationships with a deep understanding of customer needs and constraints - Delivering product demonstrations and technical presentations to a C-Level audience and articulating how Zuora's platform will allow their business to succeed and grow - Using AI-centric solutions and personal technical capabilities to create end-to-end use case-specific demonstrations mapped to prospects' strategic objectives across industries - Securing technical wins by differentiating Zuora against the competition, handling technical objections, and mitigating any concerns that might block a deal from closing - Acting as the front-line liaison to our product management team by informing our product roadmap based on prospects' needs - Ensuring the customer is realizing value against their expectations - Defining and monitoring the business case and KPIs in the account plan - Helping shape commercial strategy and technical action plans - Commercially presenting solutions in easy-to-grasp ways - Coordinating resources from across Zuora and partners from a technical standpoint - Collaborating with solution architects in overall design and approach - Supporting sales and marketing at field events with product demonstrations and technical subject matter expertise - Responding to technical elements of RFIs and RFPs - Traveling throughout your sales territory WHAT YOU'LL NEED To be successful in this role, you will need: - 6+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect) and/or an operational finance role (financial analyst, billing specialist, accounts receivable specialist, treasury analyst) - Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy - Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations - Strong business value selling experience and familiarity with SaaS and Cloud technology - An understanding of subscription and recurring revenue business models - Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.) - General understanding of API development and various coding languages (PHP, Ruby, Java, etc.) - Experience with LLMs and agent development and maintenance - Bachelor's Degree and/or relevant FinTech experience WHY REMOTE This is a remote position, allowing you to work from anywhere while occasionally getting together with your team for office visits, events, or offsites. BENEFITS Zuora offers a comprehensive total rewards package designed to support your wellbeing, growth,