Customer Solution Engineer - AI Native/Consumption Quote to Cash

ABOUT THE ROLE We are seeking a highly skilled Customer Solution Engineer to join our team at Zuora. As a key member of our Quote to Cash and AI Native team, you will drive technical wins on complex enterprise deals, partner with Account Executives to secure technical decisions, and stay embedded with your accounts to ensure technical health and adoption. You will scope, configure, and build quote-to-cash solutions, including consumption and usage-based billing models, and deliver technical presentations to business and technical stakeholders. WHAT YOU'LL DO - Drive the technical win by partnering with Account Executives through enterprise sales cycles to secure the technical decision. - Own account technical health by staying embedded with your accounts as a trusted technical partner, diagnosing billing and integration issues, guiding configuration and architecture best practices, and unblocking adoption. - Scope and build quote-to-cash solutions by translating customer requirements across CPQ, billing, and revenue into a defensible QTC architecture. - Build and execute proofs of concept as a core part of the role, hands-on with APIs, data, and integrations. - Go deep on consumption and AI-native monetization by designing and demonstrating how customers monetize usage- and AI-driven products. - Deliver technical presentations for business and technical stakeholders, including senior leadership, translating architecture and pricing-model tradeoffs into business value. - Support technical health and adoption on your accounts by ensuring customers realize value against agreed outcomes and identifying expansion across business units, cross-sell, and add-ons. - Collaborate across Zuora and partners, contribute to RFPs/RFIs, field events, and customer references, and support escalations cross-functionally. WHAT YOU'LL NEED - 5+ years in Sales Engineering, Presales, or Solution Architecture with demonstrated, hands-on contribution to technical wins on enterprise deals. - Direct billing / quote-to-cash experience, including scoping and/or building solutions spanning CPQ, billing, and revenue. - Consumption / usage-based billing fluency, including metering, rating, mediation, and the revenue implications of consumption pricing. - Comfort in AI-native environments, understanding how AI-driven and usage-based products get monetized, and architecting for that. - Technical depth, including APIs, integration patterns, data/reconciliation, and modern application architecture. - Strong communication skills, translating technical concepts clearly for engineers, finance stakeholders, and business leaders. - Structured sales methodology experience (e.g., MEDDIC, Value Selling) or equivalent deal discipline. - Bachelor's degree and/or relevant FinTech / enterprise software background. WHY REMOTE As a remote team member, you will have the flexibility to work in a location that suits you best, while still being part of a collaborative and dynamic team. You will have the opportunity to work on complex and challenging projects, and to contribute to the growth and success of Zuora. BENEFITS Zuora offers a comprehensive total rewards package designed to support your wellbeing, growth, and flexibility. This includes competitive compensation, variable bonus and performance-based reward opportunities, retirement programs, medical, dental, and vision insurance, and generous, flexible time off.