Cloud Operations Engineer

ABOUT THE ROLE We are seeking a highly skilled Cloud Operations Engineer to join our global team at MongoDB. As a Cloud Operations Engineer, you will play a critical role in ensuring the success of our MongoDB Atlas customers worldwide. You will be responsible for the day-to-day operation of our cloud infrastructure, including creating and monitoring system alert dashboards, reviewing critical events and system logs, and performing server administration duties. WHAT YOU'LL DO As a Cloud Operations Engineer, your primary responsibilities will include: - Coordinating and collaborating with a global team of Cloud Operations Engineers to ensure uptime guarantees to our Atlas customer base - Helping to scale the worldwide Cloud Operations Engineering team by implementing and refining new processes and tools - Assisting in scoping, designing, and deploying systems that reduce Mean Time to Resolve for customer incidents - Monitoring and detecting emerging customer-facing incidents on the Atlas platform and assisting in their proactive resolution - Automating routine monitoring and troubleshooting tasks - Diagnosing live incidents, differentiating between platform issues versus usage issues, and taking the next steps toward resolution - Assisting in performing root cause analysis after incident recovery and identifying areas for improvement - Contributing to documentation of corner case scenarios, troubleshooting workflows, and SOPs - Working alongside product management, cloud engineering, and support organizations to identify areas for improvement in the management applications powering the Atlas infrastructure - Informing executive leadership and escalation management personnel of major outages - Participating in a weekly on-call rotation, handling short-term customer incidents WHAT YOU'LL NEED To be successful in this role, you will need: - At least 2 years of experience as an on-call DevOps, SRE, or Cloud Operations engineer - Expertise in Linux system administration, configuration, and troubleshooting - Experience in monitoring, system performance data collection and analysis, and reporting - Knowledge of database operations and concepts - Expertise in networking technologies like DNS, TCP/IP, etc. - Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure) - Knowledgeable about a wide range of web and internet technologies - Capability to write small programs/scripts to solve short-term systems problems - A CS/CE degree or equivalent experience - At least 1 of the following programming languages: Java, Go, Javascript - A keen interest in learning new things WHY REMOTE As a remote Cloud Operations Engineer, you will have the flexibility to work from anywhere in the world. You will be part of a global team that works at the frontier of cloud services and database systems. BENEFITS Our benefits package includes: - Competitive salary - Equity - Pension - Health insurance - Regular performance, compensation, and development reviews - 20 weeks of Maternity & Paternity leave to spend time with new arrivals