AI Operations & Automation Manager - Europe/LaTAM

ABOUT THE ROLE As AI Operations & Automation Manager at Storyblok, you will play a critical role in scaling our rapidly growing company. We're looking for a seasoned professional with a unique blend of technical depth, AI affinity, and finance expertise to own the optimization of our Operations application stack and finance-specific tech stack. Your primary objective will be to elevate existing Operations processes to best-in-class standards by championing automation and process optimization with the help of AI and other leading tools. WHAT YOU'LL DO As AI Operations & Automation Manager, you will be responsible for: - Identifying, designing, and implementing automation opportunities using AI tools, machine learning, and robotic process automation (RPA) to streamline workflows - Proactively monitoring the automation and AI landscape, producing structured assessments for new tools, and leading stakeholder alignment for the adoption or deprecation of tooling - Using AI for proactive, predictive maintenance and risk assessment to prevent operational failures, with a main focus in Finance, Human Resources, and Operations - Defining and monitoring key metrics to measure the success of automated solutions - Implementing technical solutions that enhance our security posture and supporting ISO 27001/SOC 2 or other audits - Maintaining data integrity, backups, and availability, scheduling and monitoring system exports, snapshots, and core-IT backups - Troubleshooting finance-system issues, maintaining runbooks, and delivering regular training sessions to all Operations teams and other stakeholders on system usage and security best practices - Collaborating and coaching the HRIS Manager to identify and implement automation opportunities and AI usage to improve efficiencies while keeping the employee experience in mind WHAT YOU'LL NEED To succeed in this role, you will need: - A Bachelor's degree in Information Systems, Computer Science, Accounting, Finance, Business Informatics, or a related field, with a Master's degree preferred - Professional accounting qualification (ACCA, CPA, CIMA) and/or NetSuite credentials (SuiteFoundation, Administrator) are a plus, but not a deal-breaker - Minimum 6+ years of experience in finance or HR/people operations, or workflow automation in operations/backoffice departments in fast-paced companies, ideally within a SaaS or technology-driven environment - Claude Code proficiency is required, with familiarity with SuiteScript/workflow configuration or Javascript - SQL/Python would be a plus, as well as familiarity with Google Sheets/Excel modelling and the ability to replace those - Solid understanding of APIs, webhooks, and JSON-based integrations WHY REMOTE As a fully remote company, we prioritize work-life balance and flexibility. Our team is international, and we value the ability to work from anywhere while still being part of a collaborative and fun team. BENEFITS - Monthly remote work stipend (home internet costs, electricity) - Home office equipment package right at the start (laptop, keyboard, monitor...) - Home office equipment upgrade (furniture, earplugs...) or membership to a local co-working space after onboarding - Sick leave benefit, parental leave, and 25 days of annual leave plus your local national holidays - Personal development fund for courses, books, conferences, and material -