AI Engagement Manager

ABOUT THE ROLE We're seeking an experienced AI Engagement Manager to join our Enterprise Solutions team at Instacart. As a key member of our Enterprise AI Pod, you will be responsible for taking the Instacart Intelligence Platform to market with B2B retail and CPG partners. This is a field-first role, requiring travel to partner locations during key engagement phases, with the potential for 50%+ travel at peak. WHAT YOU'LL DO As the AI Engagement Manager, you will own the full AI engagement arc, from first discovery through sustained workflow adoption. Your responsibilities will include: - Driving requirements and delivery precision by shaping engagement structure, aligning on objectives, and tracking against execution plans. - Championing continuous quality by overseeing testing and feedback loops, tracking adoption progress, and managing change management work. - Holding the R&D feedback loop by ensuring field learnings flow back to R&D and that R&D delivers on agreed roadmap commitments. - Building playbooks by identifying reusable patterns across engagements and turning them into scalable delivery frameworks. - Owning engagement economics by tracking cost structure, resource allocation, and cost-to-deliver across the portfolio. WHAT YOU'LL NEED To succeed in this role, you will need: - 8+ years of experience in technical project management, enterprise engagement management, or a related field, with a track record of delivering complex technical programs to external enterprise clientele. - Demonstrated experience managing programs across the full software development lifecycle, including requirements definition, scoping, build, test, and launch. - Technical fluency sufficient to hold credible conversations with partner engineering teams and manage technically complex delivery workstreams. - Experience building and maintaining engagement cost models, tracking resource utilization, and translating those into cost/benefit analysis. - Exceptional communication, organizational, and time management skills, paired with a sharp attention to details and overarching project objectives. WHY REMOTE Instacart is a Flex First team, offering the flexibility to choose where you do your best work, whether that's from home, an office, or your favorite coffee shop. We prioritize building community through regular in-person events and staying connected with our team members. BENEFITS As an employee of Instacart, you will have access to a range of benefits, including a competitive salary, comprehensive health insurance, and a 401(k) matching program.