Admin & Operation English Speaker

ABOUT THE ROLE We are seeking an experienced and organized Admin & Operation English Speaker to join our team. As a key member of our operations team, you will be responsible for managing various administrative tasks, ensuring seamless day-to-day operations, and delivering exceptional customer experiences. WHAT YOU'LL DO - Manage student registrations, enrollments, attendance, customer records, and CRM data with accuracy. - Coordinate trial classes, schedules, instructor assignments, room bookings, programme registrations, and rescheduling requests. - Support programme administration, including workshops, performances, competitions, examinations, and other academy events. - Serve as the primary point of contact for students, parents, and prospective customers, providing timely and professional support across multiple communication channels. - Prepare reports, customer communications, operational documentation, and maintain accurate administrative records. - Assist with billing administration, invoicing, payment tracking, and follow-up on outstanding payments. - Collaborate with internal teams and external partners to support smooth daily operations and deliver an excellent customer experience. - Support marketing administration, website updates, lead follow-ups, and continuously improve administrative processes and data accuracy. WHAT YOU'LL NEED - Bachelor's degree in any discipline. - Fresh graduates or candidates with up to 1 year of experience in Administration, Customer Success, Customer Service, or related roles are welcome to apply. - Fluency in spoken and written English is mandatory. - Excellent communication and interpersonal skills with a customer-focused mindset. - Strong attention to detail and ability to manage administrative tasks accurately. - Strong organizational skills with the ability to prioritize tasks and work with a sense of urgency. - Proficiency in Microsoft Office, Google Workspace, and comfort using CRM systems. - Ability to work independently in a fully remote environment while collaborating effectively with an international team. WHY REMOTE We are a fully remote team, and we are looking for someone who is comfortable working independently while still being able to collaborate effectively with our international team. BENEFITS - Flexible schedule to accommodate your needs - Comprehensive health plan to ensure your well-being - Education stipend to support your personal and professional growth - Life insurance to provide peace of mind for you and your loved ones - Equipment stipend to help you set up a comfortable and efficient remote workspace - Opportunities for professional development and career growth in a dynamic and supportive team environment